To all our customers,
Like many businesses, the effects of the COVID-19 response are changing the way we operate on a day to day basis. We want to assure you that we are doing everything we can to continue operating normally with the utmost safety for both our staff and our customers.
We’ve taken vital steps to safeguard the continuation of our business during this challenging time. For example; staff are working from home, we have temporarily suspended any meetings and site visits to our Banwell office and video conferencing is now being used to facilitate face to face meetings.
We remain in close contact with all vendors and distributors to ensure continuity of supply during this unique situation. Even though today’s situation can hardly be described as “business as usual” we remain available for your calls, questions, and concerns. Our account managers are working tirelessly to reach out to all customers with news, updates and to provide continued support in any way possible.
Our repair center remains open, manned (abiding by Government guidelines) and fully functional during standard office hours – RMA’s can be raised as normal through the repairs section on our website:
On a closing note – The situation seems likely to last several more weeks, so now, more than ever, we intend to maintain and strengthen our ties with you, our valued customers. We would like to express our thanks for your continued business, we’re grateful to be a part of your business and strive to ensure that we all get through this together whilst maintaining a strong position for the future once things return to normal.
If you have any questions or queries, please do not hesitate in contacting us: